Privacy Policy

This privacy policy explains how Osteria del Sole collects, uses, and protects your information when you use our online platform. We are committed to protecting your privacy and handling your information in a transparent manner, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

The data controller responsible for your information is Osteria del Sole, located at 15 Via dei Calzaiuoli, Florence, Tuscany, 50123, Italy.

Information We Collect

We may collect various types of information from you when you interact with our site, such as when you make a reservation, place an order for takeaway, inquire about private events or catering, or simply browse our online platform. This information may include:

Information you provide directly to us:

• Personal details such as your name and contact information (though we will not use specific examples).
• Details related to your reservation, order, or inquiry, including dietary preferences or special requests.
• Payment information, which is processed securely through third-party payment processors (we do not store full payment card details on our servers).

Information collected automatically:

• Information about your device and how you use our site, such as your IP address, browser type, pages visited, and time spent on our platform.
• This information is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

• To process and manage your reservations, takeaway orders, or event bookings.
• To communicate with you regarding your inquiries, requests, or bookings.
• To provide traditional Italian dining, lunch and dinner service, takeaway options, private event hosting, and catering services.
• To improve our online platform and services based on usage patterns and feedback.
• To ensure the security and integrity of our site.
• To comply with legal obligations.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• The necessity to perform a contract with you (e.g., processing your reservation or order).
• Our legitimate interests in operating our business, providing and improving our services, and ensuring the security of our site (provided these interests are not overridden by your privacy rights).
• Your consent, where required by law (e.g., for certain types of direct marketing, although we do not include electronic communication details for contact in this policy).
• To comply with legal obligations.

How We Share Your Information

We may share your information with third parties in certain circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Under GDPR and other applicable laws, you have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to request rectification of inaccurate or incomplete information.
• The right to request the erasure of your personal information under certain conditions.
• The right to request restriction of processing under certain conditions.
• The right to object to the processing of your personal information under certain conditions.
• The right to data portability, allowing you to receive your information in a structured, commonly used, and machine-readable format.
• The right to withdraw consent at any time where we rely on your consent for processing.

To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before responding to your request.

Cookies and Similar Technologies

Our online platform uses cookies and similar technologies to enhance your user experience, analyze site usage, and provide certain functionalities. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information on how we use cookies.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our online platform, and the updated policy will take effect upon posting.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us in writing at: